VIDIZMO Administrators can reset the password of users for security purposes. With this feature, you can reset the password of single or multiple users at once. A random password is generated and sent as an email message to the user once the reset process is complete. 


Note: This method is only applicable to VIDIZMO Logins created through manual registration. If you are using SSO (Single Sign-On) or 3rd Party Login with your VIDIZMO account, please check for instructions with your IT Administrator or 3rd Party Login provider.


To learn about Reset Password, see Understanding Users & Groups.


Follow the instructions below to either reset a single user's password or multiple users passwords at once.

  • Steps to reset a password for a single user.
  • Steps to reset passwords for multiple users at once.


Steps

Only Administrators and Managers can reset a password from Users & Groups.


Reset a password for a single user.


1. From the Portal's Homepage:

i. Click on the navigation menu on the top left of your screen.

ii. Expand the Admin tab.

iii Click on Users & Groups and you'll be directed to the Users & Group page.




2. On the Users & Groups screen:

i. Search a user by adding their name or domain to the search field.

ii. Select a user whose password to reset.

iii. Click on the Action drop-down button.

iv. Select Reset Password to proceed.




3. You'll be directed to the Reset Password screen:

i. Confirm email address whose password you need to reset.

ii. Select checkbox Email New Password in plain text, to generate emails containing the new password to the selected user.

iii. Click on the Reset Password button to proceed.




4. A new Password has been generated. 



A notification will be displayed briefly stating: Password has been reset successfully.


Note: Users can see a new password in the email inbox as shown in below image.





Reset password for multiple users at once


1. From the Portal's Homepage:

i. Click on the navigation menu on the top left of your screen.

ii. Expand the Admin tab.

iii Click on Users & Groups and you'll be directed to the Users & Group page.




2. On the Users & Groups screen:

i. Search the users by adding their name or domain to the search field.

ii. Select all the users whose password you need to reset. You can also individually select each user or collectively select the entire group.

iii. Click on the Action drop-down button.

iv. Select Reset Password to proceed.




3. You'll be directed to the Reset Password screen:

i. Confirm all email addresses whose password you need to reset.

ii. Select checkbox Email New Password in plain text, to generate emails containing the new passwords to the selected users.

iii. Click on the Reset Password button to proceed.




4. New Passwords generated as highlighted in below image. 




Note: Selected users can see new passwords in the email message.



Roles And Permissions

  • Only Administrators and Managers can reset passwords from Users & Groups.